Moshtix Reviews – Scam or Legit
Since its inception in 2007, Moshtix.com.au has become a prominent player in the Australian ticketing industry, facilitating ticket sales for over 10,000 events annually across Australia and New Zealand. This overview aims to shed light on the platform’s strengths and areas of concern, providing consumers with essential information to make informed decisions when using Moshtix for ticket purchases.
Refund Policies Under Scrutiny
One of the most contentious issues surrounding Moshtix is its stringent no-refund policy. The platform maintains that tickets are non-refundable under any circumstances, including unforeseen events such as illness, transportation issues, or scheduling conflicts. While this policy safeguards event organizers from financial losses, it has drawn criticism for potentially infringing on consumer rights. Some customers argue that exceptions should be made, particularly in dire situations.
Allegations of Fraudulent Resale
Moshtix has faced allegations of enabling fraudulent ticket resales above face value due to the absence of price controls. This system allows users to list tickets at their desired prices, potentially leading to inflated resale prices and misleading fans. Although Moshtix offers tools to validate tickets and combat illicit behavior, it may struggle to regulate dynamic market forces. While not a scam in itself, this secondary market issue may exploit customers if left unaddressed.
Technical Hiccups and Customer Service
Reports of technical glitches and errors on Moshtix have been a recurring concern. Issues like slow loading, cart crashes, and confirmation delays have been reported during high-traffic periods. Furthermore, customer service responsiveness and effectiveness have been criticized, with some users receiving canned responses and experiencing difficulties in resolving complex problems. These factors erode user trust in the platform.
Payment Protection and Security
In terms of payment security, Moshtix employs HTTPS encryption and partners with major processors like PayPal, safeguarding financial information. To date, no large-scale data breaches have been reported. However, the platform’s purchase protection is limited, only offering refunds in the event of a cancellation without a makeup date. This leaves buyers vulnerable to potential issues like fraudulent tickets, suggesting room for security enhancements.
Is Moshtix Legitimate?
In essence, Moshtix operates as a legitimate ticketing platform, endorsed by major event organizers. However, its strict policies and inadequate response to known issues have contributed to a decline in user trust. While not a scam, the platform could benefit from reforming some practices to better protect consumers and uphold higher support standards. As long as users exercise caution regarding the no-refund policy, the risks associated with using Moshtix appear relatively low.
Best Practices for Safe Use
To navigate Moshtix safely, consider the following recommendations:
- Purchase tickets only for events you’re fully committed to attending due to the no-refund policy.
- Beware of inflated resale prices and prefer purchasing directly from Moshtix or the event page.
- Verify ticket and order details promptly, and keep records for reference.
- Explore alternative platforms like Ticketek for potentially better purchase protection policies.
- Enable two-factor authentication on associated payment accounts for added security.
- Avoid peak sales periods on Moshtix when site reliability tends to be less consistent.
- Monitor event Facebook groups for potential scams before making a purchase.
Conclusion – Buyer Beware with Moshtix
In conclusion, while Moshtix operates as a legitimate Australian ticketing platform, users should exercise caution. By verifying event and ticket details, understanding purchase terms, and implementing basic security measures, consumers can mitigate risks associated with using the platform. For those seeking comprehensive purchase protection, established retailers like Ticketek may offer a more secure alternative. Nevertheless, for those comfortable assuming some responsibility, Moshtix can remain a reasonably safe option if guidelines are followed diligently.